GCS

These general terms and conditions of sale (T&Cs) govern the contractual relationship between WiSP and the Client in the context of training services, events, or products offered by WiSP.

Finalizing an order on the Website or signing a quotation or training agreement that includes these T&Cs constitutes full and complete acceptance of them. The T&Cs take precedence over any other Client document, includin g general purchasing conditions.

WiSP offers certified or non-certified training programs, events such as masterclasses, workshops, tastings, webinars, and products related to training (educational materials, books, cards, posters, etc.) specializing in Wines and Spirits.

Illustrative visuals (photographs, videos, graphics, etc.) used on the Website or WiSP’s communication channels are provided for illustrative purposes only and are not contractual. Consequently, WiSP cannot be held responsible for errors or omissions in any of these visuals.

The Client must consult the descriptive program of each training or the product/event description to understand its characteristics (objective, duration, program, etc.), and for training, prerequisites and evaluation methods.

WiSP offers certified or non-certified training programs, events such as masterclasses, workshops, tastings, webinars, and products related to training (educational materials, books, cards, posters, etc.) specializing in Wines and Spirits.

Illustrative visuals (photographs, videos, graphics, etc.) used on the Website or WiSP’s communication channels are provided for illustrative purposes only and are not contractual. Consequently, WiSP cannot be held responsible for errors or omissions in any of these visuals.

The Client must consult the descriptive program of each training or the product/event description to understand its characteristics (objective, duration, program, etc.), and for training, prerequisites and evaluation methods.

• Training programs that fall under continuous professional development as per Article 261 of the General Tax Code (CGI).
• Training programs invoiced to a company within the European Union or outside the EU (VAT not applicable – reverse charge).

1. Confirmation of Registration Registration by WiSP for a training program will be confirmed to the Client by email upon receipt of the following:

• The finalized order on the Website or the registration form.
• The quotation or training agreement completed and signed by the Client.
• For short-term training programs, payment of a 30% deposit of the training program cost or a written agreement for coverage of the cost by a funding organization (France Travail, OPCO, CDC, etc.).
• For the WSET Level 4 Diploma program, payment of a 55% deposit of the training program cost.

1. Delivery of Educational Materials Once registration is confirmed, WiSP will send the necessary educational materials to the Participant for preparation, if applicable.

• The Client or Participant postpones the training to a later date. In this case, the security deposit will be cashed at the time of notification of the postponement. This amount will then be deducted from the cost of the new training session or reimbursed if the training is fully funded by a third party, and no changes to the materials are required.

• The Client or Participant cancels the training. The security deposit amount will be due and cashed. The educational materials will then become the property of the Client, who may use them freely.

1. The Participant has explicitly consented in advance for the execution of the contract to begin before the withdrawal period expires; and
2. The Participant has acknowledged that they will lose their right of withdrawal; and
3. The professional has provided confirmation of the consumer’s agreement in accordance with the provisions of the second paragraph of Article L221-13.

• Postponement at least 30 (thirty) business days before the first day of training: No re-registration fees will apply. The postponement must be scheduled within the calendar year following the date of the postponement request.
• Postponement less than 30 (thirty) business days before the first day of training: The Client must pay postponement fees amounting to thirty percent (30%) of the total cost of the training program, including any additional fees (educational materials, examination fees, etc.).

1. By the Participant

• Cancellation at least 60 (sixty) business days before the first day of training: No cancellation fees apply. If educational materials have already been sent, the Client must pay the amount corresponding to the cost of these materials (see Article 4 – Registration for a Training Program).
• Cancellation less than 60 (sixty) business days and up to 30 (thirty) business days before the first day of training: The Client must pay cancellation fees amounting to 30% (thirty percent) of the total training cost, including additional fees (educational materials, examination fees, etc.).

• Cancellation more than 60 (sixty) business days before the first day of training: No cancellation fees apply. If the cancellation is made before Unit 1 of the program and required the delivery of educational materials (eBooks, online resource platform), a fee of €500 (five hundred euros) will be charged.
• Cancellation less than 60 (sixty) business days and up to 30 (thirty) business days before the first day of training: The first payment made upon registration is due and non-refundable. *

1. Partial Absence from the Training by the Participant In the case of a partial absence by the Participant during the training, the full training fees remain due. *

1. Absence from an Exam by the Participant If the Participant is absent from the exam for which they are registered, the full training fees remain due. *

1. Short-Term Training Programs The same conditions for rescheduling and cancelling training programs (Article 6.1, Article 7.1.a, and Article 7.2) apply to retake exam sessions.
2. WSET Level 4 Diploma in Wines Once the withdrawal period has passed, if the Participant is unable to attend the chosen retake session, the Client may reschedule or cancel the Participant’s attendance under the following conditions:

• Rescheduling or cancelling at least 45 (forty-five) business days before the exam date: No re-registration fees will apply, and any amounts already paid will be refunded.
• Rescheduling or cancelling less than 45 (forty-five) business days before the exam date: All fees paid are forfeited, and the Client must pay the full amount of the retake exam for the next registration. *

Withdrawal is defined as the Participant’s consistent non-attendance at courses and exams through the end of the program.

Withdrawal differs from program cancellation in that it involves no written notice from the Participant specifying their intent to end their training program.

In the case of withdrawal, the Client must pay the full fees for the training program through its completion, including for days missed by the Participant.

If the Participant wishes to resume training after the initially scheduled program end date, their request will be treated as a new registration, and the Client must pay all fees associated with the new registration.

As part of the WSET Level 4 in Wines – Diploma program, the Certifier grants the Participant 3 (three) years to complete all 6 (six) units of the program. This period begins when the Participant registers for the training.

Beyond these 3 (three) years, the Participant may request an extension of their examination passage rights (see our price list, “Renewal” section). If one or more of the units previously validated have been modified by the Certifier, they may require the Participant to retake the examination for the affected units.

Postponing or canceling a training action does not extend the examination passage rights. If the Participant resumes the training after the prescribed deadline, they will be required to pay for the extension.

A Participant who has started the WSET Level 4 in Wines – Diploma with another training organization may continue their program at WiSP, provided they present proof of participation in the courses and exams for Unit 1 and Unit 2 of the program (mandatory for continuing the training).

WiSP is not liable for any cancellation fees charged by the previous training organization.

Conversely, if a WiSP Participant wishes to transfer their registration to another training organization, their program will be canceled, and they must pay the corresponding cancellation fees (see art. 7.1.b).

In both cases, an official document from the Certifier must be completed by the previous training organization, the Participant, and the new training organization to finalize the procedure.

WiSP offers training and organizes events in various locations. WiSP reserves the right to change the location of a training session or event within a twenty (20) kilometer radius, informing the Client and the Participant in advance, without altering the nature of the agreement between WiSP and the Client.

1. Inability to taste alcoholic beverages In the interest of maintaining vigilance regarding alcohol consumption, any Participant who may be sensitive to or intolerant of alcohol must inform WiSP upon registration. Similarly, if a religion prohibits the Participant from tasting alcohol, or if the Participant is pregnant, it is their responsibility to inform WiSP. Additionally, minors are not permitted to attend the training. In all of these cases, it is the Client’s responsibility to ensure that the examination conditions align with the Participant’s physical and mental capabilities. Some exams are purely theoretical, while others include a practical component focused on tasting. In such cases, the Client acknowledges that an inability to taste will prevent the Participant from validating the tasting sections of the exam. No exceptions or exemptions will be made regarding the conduct of an examination, and the candidate must fully comply with the certifier’s examination regulations.
2. Consumption of alcohol during training By participating in a training session organized by WiSP, the Participant agrees to engage in a formal training context. The samples provided are not intended to be consumed but to be tasted. WiSP will make spit buckets available to participants during the training session. The use of spit buckets during tastings is mandatory. WiSP disclaims all responsibility if a participant does not follow this tasting instruction and becomes intoxicated.

• Refusal by the employer of the previously authorized training leave due to an unexpected professional event (written justification from the employer)
• Illness with a medical sick leave certificate
• Hospitalization (hospitalization certificate required)
• Death of a direct ascendant or direct descendant (death certificate required)

• Changes to personal schedule
• Changes to professional schedule or heavy workload

The Website, its content, and the e-learning materials belong to and are operated by WiSP. All components, including the graphic charter, domain name, texts, comments, illustrations (photos, videos, images, VR360, infographics, etc.), graphics, trademarks, and any other distinctive signs, are protected by current intellectual property and copyright law, for which WiSP holds all rights.

Any unauthorized use of the Website, LMS platforms, or their content would constitute an infringement punishable by Articles L.335-2 and following of the Intellectual Property Code.

WiSP does not accept any responsibility for the technical functioning of its Website or e-learning platforms (Learning Management System – LMS) provided to the Participant. WiSP does not guarantee the absence of viruses or other harmful elements on the Website, LMS platforms, or the servers used to access them.

If the use of the Website, LMS platforms, or their content leads to damage requiring the repair or replacement of equipment, materials, or databases for the Client or Participant, WiSP shall not be liable for any costs incurred from these operations.

In general, all information on the Website or LMS platforms is provided “as is” and “subject to the availability of the Website or platforms.”

WiSP disclaims all responsibility for any damage resulting from fraudulent third-party intrusion that leads to changes in the information provided on the Website or LMS platforms.

Claims can be addressed to WiSP by mail to WiSP, 88 Quai de Paludate, 33800 Bordeaux, by email at contact@wisp-campus.com, or by filling out the form accessible here. WiSP undertakes to confirm receipt of the claim within forty-eight hours (48h) and to make every effort to find an amicable solution, with good faith always being presumed in the person who takes the trouble to explain their situations.

In the event of a dispute regarding the application of these general terms and conditions of sale, the Client shall first contact WiSP to obtain an amicable solution. Failing that, jurisdiction shall be allocated to the competent courts of Bordeaux.