The company WiSP (hereinafter referred to as “WiSP”), a professional training organization located at 88 Quai de Paludate, 33800 Bordeaux – Siret 53345988900036 – APE code 8559A, registered under activity declaration number 72330840133 with the DREETS Nouvelle Aquitaine.
WiSP owns and is responsible for the content of the Website www.wisp-campus.com (hereinafter the “Website”) and can be directly contacted at contact@wisp-campus.com
The editor and host of the Website is the company Newp.
WiSP offers for sale certified or non-certified training courses, events, as well as training-related products (educational materials, books, cards, posters, etc.) to users (hereinafter referred to as “Client” or “Clients”).
The Client is an individual or legal person with the legal capacity to enter into a contract, for professional or non-professional purposes, for one or more orders at the prices and conditions indicated on the Website, or on the quote or training agreement provided. The client declares having the legal capacity to order WiSP’s products and services and acknowledges having received sufficient information and advice from WiSP.
In the case of purchasing a training course or event, the Client may differ from the individual benefiting from the training course or event (hereinafter referred to as the “Participant”).
The Participant is person participating as a learner in a training course or as an attendee in an event.
All purchases of services or products made on the Website or by signing a quote or training agreement are subject to these general terms and conditions of sale and imply the Client’s acceptance thereof.
Any contrary condition opposed by the Client cannot prevail over these terms unless formally and expressly accepted in writing by WiSP.
The deadlines in these general terms and conditions of sale are expressed in “business days,” meaning Monday to Friday, excluding public holidays.
WiSP reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Website. These general terms and conditions of sale will then apply and be in force on the date of the order.
These general terms and conditions of sale (T&Cs) govern the contractual relationship between WiSP and the Client in the context of training services, events, or products offered by WiSP.
Finalizing an order on the Website or signing a quotation or training agreement that includes these T&Cs constitutes full and complete acceptance of them. The T&Cs take precedence over any other Client document, includin g general purchasing conditions.
WiSP offers certified or non-certified training programs, events such as masterclasses, workshops, tastings, webinars, and products related to training (educational materials, books, cards, posters, etc.) specializing in Wines and Spirits.
Illustrative visuals (photographs, videos, graphics, etc.) used on the Website or WiSP’s communication channels are provided for illustrative purposes only and are not contractual. Consequently, WiSP cannot be held responsible for errors or omissions in any of these visuals.
The Client must consult the descriptive program of each training or the product/event description to understand its characteristics (objective, duration, program, etc.), and for training, prerequisites and evaluation methods.
WiSP offers certified or non-certified training programs, events such as masterclasses, workshops, tastings, webinars, and products related to training (educational materials, books, cards, posters, etc.) specializing in Wines and Spirits.
Illustrative visuals (photographs, videos, graphics, etc.) used on the Website or WiSP’s communication channels are provided for illustrative purposes only and are not contractual. Consequently, WiSP cannot be held responsible for errors or omissions in any of these visuals.
The Client must consult the descriptive program of each training or the product/event description to understand its characteristics (objective, duration, program, etc.), and for training, prerequisites and evaluation methods.
The prices of training programs are indicated in euros and exclude tax (HT). The following are exempt from VAT:
In all other cases, a VAT rate of 20% must be applied in addition.
2. Events and Products:
The prices of events and products are indicated and payable in euros, inclusive of all taxes (TTC). They include VAT at the legal rate in effect on the billing date. Any change in the applicable rate may be reflected in the prices of products and services.
The prices applied are those listed on the Website, registration form, quotation, or training agreement at the time of order placement for the Website or at signing for other contractual documents.
Prices include shipping costs for educational materials within mainland France (excluding remote addresses requiring additional transport fees). Additional charges may apply for deliveries outside this territory.
3. Payment Terms for Training Courses Delivered in South America
Registration by WiSP for a training program will be confirmed to the Client by email upon receipt of the following:
Once registration is confirmed, WiSP will send the necessary educational materials to the Participant for preparation, if applicable.
In cases where the training is funded by a third-party organization (such as OPCO, France Travail, or CDC), WiSP will require a security deposit in the form of a check, or a credit card imprint equal to the value of the educational materials.
The check or credit card imprint will not be cashed by WiSP, except in the following cases:
If new educational materials are required (due to updates, language changes, etc.), the deposit will not be refunded and will cover the cost of the materials sent for the initial training session. New materials will be sent for the rescheduled session.
In cases where funding is provided by a third-party organization, the delivery of educational materials is conditional upon receipt of the security deposit from the Client. No materials will be provided to the Participant without the deposit.
From the date of order placement on the Website or the signing of the quotation or training agreement, the Client has a withdrawal period of ten (10) days – fourteen (14) days for agreements made remotely.
To exercise the right of withdrawal, the Client must notify WiSP via a registered letter with acknowledgment of receipt in the case of training or events. Any provided educational materials must be returned in perfect condition and in their original packaging. In this case, no payment will be required (Article L6353-5 of the Labor Code).
However, any evidence of use of the educational materials will result in their billing. The Client is obligated to pay the invoiced amount in this case.
For product purchases, the Client must return the purchased product in perfect condition and in its original packaging, along with a withdrawal letter explicitly stating the timeframe and refund request. If the deadlines are met and the product is returned in its original condition, no payment will be required.
For agreements concluded remotely, the right of withdrawal cannot be exercised for contracts including digital content without physical support (e.g., e-learning), if the execution of the contract began before the withdrawal period ended, and if:
Once the withdrawal period has passed, if the Participant is unable to attend the chosen training program, the Client may request a postponement of the Participant’s attendance one time under the following conditions:
Any additional postponement request, regardless of the cause or notification date*, will incur postponement fees of thirty percent (30%) of the total cost of the training program and additional fees (educational materials, examination fees, etc.).
Following the Client’s postponement request, WiSP will propose a new date, subject to availability. If the cost of the new session is higher than the cost of the initially scheduled session, the Client must pay the difference.
All the amounts mentioned above will be due by the Client.
To be considered valid, the postponement request must be made in writing via the contact form on the Website or by email to contact@wisp-campus.com.
The postponement request will be processed within 2 (two) business days.
For the WSET Level 4 Diploma in Wines program, postponing the training program does not extend the 3 (three) years allotted for exam eligibility (see Article 11).
If the Participant wishes to resume the WSET Level 4 Diploma later, they must verify whether re-enrolment requires an extension of their exam eligibility rights with the Certifying Body.
(* Except in cases of force majeure, see Article 16.)
a. All Training Programs Except WSET Level 4 Diploma in Wines
Once the withdrawal period has passed, if the Participant is unable to attend the chosen training session, the Client may cancel the training order under the following conditions:
Any cancellation not communicated or communicated less than 30 (thirty) business days before the first day of training will result in the full loss of registration fees. * If registration fees have not yet been paid, the Client must settle them.
All the amounts mentioned above will be due by the Client.
To be considered valid, the cancellation must be made in writing via the contact form on the Website or by email at contact@wisp-campus.com.
(* Except in cases of force majeure, see Article 16.)
b. WSET Level 4 Diploma in Wines
Once the withdrawal period has passed, if the Participant is unable to attend the chosen training session, the Client may cancel the training order under the following conditions:
All the amounts mentioned above will be due by the Client.
To be considered valid, the cancellation must be made in writing via the contact form on the Website or by email at contact@wisp-campus.com.
Cancelling the training does not extend the 3 (three) years allotted for exam eligibility (see Article 11).
If the Participant wishes to resume the WSET Level 4 Diploma later, they must verify whether re-enrolment requires an extension of their exam eligibility rights with the Certifying Body.
(* Except in cases of force majeure, see Article 16.)
2. By the Organizer
WiSP reserves the right to cancel a training session if the minimum number of participants is not met or in the event of circumstances beyond its control. Any cancellation by WiSP will result in a refund of the registration fees already paid by the Client if the Client does not wish to reschedule their participation.
If educational materials have been provided to the Participant, their cost will remain due and will be deducted from the refunded amount.
WiSP cannot be held responsible for any additional costs incurred by the Client or Participant (e.g., travel expenses, accommodation costs, etc.).
In the case of a partial absence by the Participant during the training, the full training fees remain due. *
If the training is funded by a third-party organization, the funding will only cover the hours attended. The Client must pay the difference between the initial funding amount and the actual funding received due to the Participant’s partial absence. WiSP cannot be held responsible for this difference.
If the Participant is unable to attend the training due to a duly recognized case of force majeure, only the services rendered will be invoiced, proportionate to the total cost of the training.
(* Except in cases of force majeure, see Article 16.)
If the Participant is absent from the exam for which they are registered, the full training fees remain due. *
If the training is funded by a third-party organization, the funding will only cover the hours attended. At the end of the training, the Client must pay the difference between the initial funding amount and the actual funding received from the organization due to the Participant’s absence. WiSP cannot be held responsible for this difference.
The Client may re-register for a new exam session by paying the corresponding registration fees.
(* Except in cases of force majeure, see Article 16.)
In the case of failure or absence during a previous attempt, the Participant may register for a retake exam session.
Retake exam sessions are listed on a specific calendar that the Client can obtain from WiSP.
The same conditions for rescheduling and cancelling training programs (Article 6.1, Article 7.1.a, and Article 7.2) apply to retake exam sessions.
Once the withdrawal period has passed, if the Participant is unable to attend the chosen retake session, the Client may reschedule or cancel the Participant’s attendance under the following conditions:
(* Except in cases of force majeure, see Article 16.)
Withdrawal is defined as the Participant’s consistent non-attendance at courses and exams through the end of the program.
Withdrawal differs from program cancellation in that it involves no written notice from the Participant specifying their intent to end their training program.
In the case of withdrawal, the Client must pay the full fees for the training program through its completion, including for days missed by the Participant.
If the Participant wishes to resume training after the initially scheduled program end date, their request will be treated as a new registration, and the Client must pay all fees associated with the new registration.
As part of the WSET Level 4 in Wines – Diploma program, the Certifier grants the Participant 3 (three) years to complete all 6 (six) units of the program. This period begins when the Participant registers for the training.
Beyond these 3 (three) years, the Participant may request an extension of their examination passage rights (see our price list, “Renewal” section). If one or more of the units previously validated have been modified by the Certifier, they may require the Participant to retake the examination for the affected units.
Postponing or canceling a training action does not extend the examination passage rights. If the Participant resumes the training after the prescribed deadline, they will be required to pay for the extension.
A Participant who has started the WSET Level 4 in Wines – Diploma with another training organization may continue their program at WiSP, provided they present proof of participation in the courses and exams for Unit 1 and Unit 2 of the program (mandatory for continuing the training).
WiSP is not liable for any cancellation fees charged by the previous training organization.
Conversely, if a WiSP Participant wishes to transfer their registration to another training organization, their program will be canceled, and they must pay the corresponding cancellation fees (see art. 7.1.b).
In both cases, an official document from the Certifier must be completed by the previous training organization, the Participant, and the new training organization to finalize the procedure.
WiSP offers training and organizes events in various locations. WiSP reserves the right to change the location of a training session or event within a twenty (20) kilometer radius, informing the Client and the Participant in advance, without altering the nature of the agreement between WiSP and the Client.
WiSP is committed to treating all its contractors fairly, without any discrimination based on age, gender, marriage, religion, disability, pregnancy, origin, personal beliefs, sexual orientation, etc. Our training and events are open to everyone, provided they meet the access requirements (age, qualifications, skills, required diplomas). The access conditions for certified training programs are specified in each program’s details.
In the case of a disability requiring an adjustment to a training action, the Client may contact WiSP’s Disability Coordinator, Charlotte Guillot, at contact@wisp-campus.com to receive personalized support.
In the interest of maintaining vigilance regarding alcohol consumption, any Participant who may be sensitive to or intolerant of alcohol must inform WiSP upon registration. Similarly, if a religion prohibits the Participant from tasting alcohol, or if the Participant is pregnant, it is their responsibility to inform WiSP. Additionally, minors are not permitted to attend the training.
In all of these cases, it is the Client’s responsibility to ensure that the examination conditions align with the Participant’s physical and mental capabilities. Some exams are purely theoretical, while others include a practical component focused on tasting. In such cases, the Client acknowledges that an inability to taste will prevent the Participant from validating the tasting sections of the exam.
No exceptions or exemptions will be made regarding the conduct of an examination, and the candidate must fully comply with the certifier’s examination regulations.
By participating in a training session organized by WiSP, the Participant agrees to engage in a formal training context. The samples provided are not intended to be consumed but to be tasted. WiSP will make spit buckets available to participants during the training session. The use of spit buckets during tastings is mandatory. WiSP disclaims all responsibility if a participant does not follow this tasting instruction and becomes intoxicated.
A force majeure event is defined as any irresistible, unforeseeable circumstance beyond control that makes the execution of the contract impossible. Any force majeure event must be justified with supporting documentation.
The following are considered force majeure events by WiSP*:
The following are not considered force majeure events by WiSP*:
The “Force Majeure” definition of the Certifiers takes precedence over WiSP’s in relation to their specific examinations. WiSP provides the Client with the regulations of these Certifiers.
(*Non-exhaustive list)
The Website, its content, and the e-learning materials belong to and are operated by WiSP. All components, including the graphic charter, domain name, texts, comments, illustrations (photos, videos, images, VR360, infographics, etc.), graphics, trademarks, and any other distinctive signs, are protected by current intellectual property and copyright law, for which WiSP holds all rights.
Any unauthorized use of the Website, LMS platforms, or their content would constitute an infringement punishable by Articles L.335-2 and following of the Intellectual Property Code.
WiSP does not accept any responsibility for the technical functioning of its Website or e-learning platforms (Learning Management System – LMS) provided to the Participant. WiSP does not guarantee the absence of viruses or other harmful elements on the Website, LMS platforms, or the servers used to access them.
If the use of the Website, LMS platforms, or their content leads to damage requiring the repair or replacement of equipment, materials, or databases for the Client or Participant, WiSP shall not be liable for any costs incurred from these operations.
In general, all information on the Website or LMS platforms is provided “as is” and “subject to the availability of the Website or platforms.”
WiSP disclaims all responsibility for any damage resulting from fraudulent third-party intrusion that leads to changes in the information provided on the Website or LMS platforms.
Complaints can be addressed to WiSP by mail at WiSP, 88 Quai de Paludate, 33800 Bordeaux, by email at contact@wisp-campus.com, or by filling out the form available here. WiSP commits to acknowledging receipt of the complaint within forty-eight (48) hours and will make every effort to find an amicable solution, with good faith always presumed from those who take the time to explain their situations.
In case of a dispute concerning the application of these general terms and conditions of sale, the Client will first approach WiSP to seek an amicable resolution. If no resolution is reached, jurisdiction will be granted to the competent courts in Bordeaux.
Claims may be submitted to WiSP by mail at WiSP, 88 Quai de Paludate, 33800 Bordeaux, by email at contact@wisp-campus.com, or by completing the form available here.
