GENERAL TERMS AND CONDITIONS
WiSP company (hereinafter referred to as “WiSP”), a professional training organization located at 88 Quai de Paludate, 33800, Bordeaux – Siret 53345988900036 – APE code 8559A, registered under activity declaration number 72330840133 with DREETS Nouvelle Aquitaine.
WiSP owns and is responsible for the contents of the website www.wisp-campus.com (hereinafter the “Site”) and can be directly contacted at firstname.lastname@example.org. The publisher and host of the website is the company Newp.
WiSP offers for sale certified or non-certified training courses, events, as well as products related to training (pedagogical materials, books, cards, posters, etc.) to users (hereinafter referred to as “Client” or “Clients”).
The Client is an individual or legal entity with the legal capacity to enter into contracts, for professional or non-professional purposes, for one or more orders at the prices and conditions indicated on the Site or on the transmitted training quote or agreement. The Client declares to have the legal capacity to order WiSP’s products and services and acknowledges having received sufficient information and advice from WiSP.
In the context of purchasing a training course or event, the Client may be different from the person benefiting from the training course or event (hereinafter referred to as the “Participant”).
The Participant is a natural person who participates as a learner or listener in the training or event.
Any purchase of a service or product made on the Website or by signing a quote or training agreement is subject to these general terms and conditions of sale and implies the Client’s adherence to them. Any contrary condition put forward by the Client cannot prevail over these, unless formally and in writing accepted by WiSP. WiSP fully reserves the right to modify these general terms and conditions of sale at any time by publishing its new version on the Website. These general terms and conditions of sale will then be applicable and in force on the date of placing the order.
These general terms and conditions of sale (GTC) aim to regulate the contractual relationship between WiSP and the client in the context of training services, events or products offered by WiSP.
The completion of an order on the website or the signing of the quote or training agreement containing these GTC implies full acceptance of these terms and conditions. The GTC take precedence over any other document from the client, in particular over any general purchasing conditions.
WiSP offers for sale certified or non-certified training courses, events such as Masterclasses, workshops, tastings, webinars, as well as products related to training (educational materials, books, cards, posters, etc.) specialized in Wines and Spirits.
The illustrative visuals (photographs, videos, graphics, etc.) used on the Site or WiSP’s communication channels are provided for illustrative purposes only and are not contractual. Consequently, WiSP shall not be held liable in the event of any error or omission in any of these visuals.
The Client is also required to consult the descriptive program for each training course or the descriptive sheet for each event or product in order to know their characteristics (objective, duration, program, etc.) and, in the case of training, the prerequisites and evaluation method.
- Training courses
The prices of the training courses are indicated in euros and excluding tax (ET). The following are exempt from value-added tax (VAT):
- Training courses that fall within the scope of continuing professional education, according to Article 261 of the General Tax Code (GTC).
- Training courses invoiced to a company in the European Union or outside the EU (VAT not applicable – self-assessment).
In all other cases, a 20% VAT must be applied in addition.
- Events and products:
The prices of events and products are indicated and payable in euros and all taxes included (including VAT). They include the VAT at the current legal rate on the date of invoicing. Any changes to the applicable rate may be reflected in the prices of products and services.
The prices applied are those shown on the Site or the registration form, the quote, or the training agreement at the time of ordering for the Site, or upon signature for other contractual documents.
The prices indicated do not include shipping fees for products.
- Registration Confirmation
Registration for a training course by WiSP will be confirmed to the Client by email upon receipt of the following elements:
- The completed order on the Website or the registration form,
- The completed and signed quote or training agreement by the Client,
- The payment of a 30% deposit of the training course cost or a written agreement of financial support from a funding organization (Pôle Emploi, OPCO, CDC, etc.) for the training course cost.
- Sending Educational Material
Once the registration is confirmed, WiSP will send the Participant, if applicable, the necessary educational material for training preparation.
In the case of third-party financing from organizations such as OPCO, Pôle Emploi, CDC, etc., WiSP will require a deposit check or credit card imprint of one hundred and fifty (150) euros.
The deposit check or credit card imprint will not be cashed by WiSP, except in the following cases:
- The Client or Participant reschedules the training for a later date. In this case, the deposit will be cashed at the time of notification of the rescheduling. This amount will then be deducted from the price of the new training or refunded in the case of full financing by a third-party organization, provided that the new training does not require a change in material. If a change in educational material is necessary for the new training (content update, language change, etc.), the deposit will not be refunded and will cover the cost of the materials sent initially for the postponed training. New educational materials will be sent for the new session.
- The Client or Participant cancels the training: the amount of the deposit will be due and cashed. The educational material will then become the property of the Client who may dispose of it freely.
In the case of third-party financing, the sending of educational material is conditional upon the Client’s payment of the deposit. No material will be provided to the participant by WiSP without payment of the deposit.
From the date of the order on the Website or the signing of the quote or training agreement, the Client has a period of ten (10) days to withdraw.
The Client wishing to withdraw must inform WiSP by registered letter with acknowledgment of receipt in the case of training or an event. The educational materials, if applicable, must be returned in perfect condition and in its packaging. In this case, no amount of money will be owed.
However, any signs of use of the educational materials will result in their invoicing. The Client is required to pay the invoiced amount for this purpose.
In the case of a product purchase, the Client returns the purchased product in perfect condition and in its packaging, accompanied by a withdrawal letter expressly mentioning the deadlines and the refund request. If the deadlines are respected and the product returned in its original condition, no amount of money will be owed.
Once the withdrawal period has expired, in case of any inability to attend the chosen training action, the Client may postpone the participant’s participation once, under the following conditions:
- Postponement no later than 30 (thirty) working days before the first day of training: no re-enrollment fee.
- Postponement less than 30 (thirty) working days before the first day of training: The client must pay a postponement fee of thirty percent (30%) of the total training amount and ancillary fees (teaching materials, examination fees, etc.).
Any additional request for postponement, regardless of the cause or notice period, will incur a postponement fee of thirty percent (30%) of the total training amount and ancillary fees (teaching materials, examination fees, etc.).
Following a request for a reschedule from the client, WiSP will propose a new date, subject to availability. If the price of the new session is higher than the price of the initially planned session, the client will be responsible for paying the difference.
All mentioned amounts above will be due by the client.
In order for the reschedule request to be valid, it must be made in writing using the contact form on the website or by email to email@example.com.
The reschedule request will be processed within 2 (two) business days.
In the case of a WSET Level 4 in Wines – Diploma program, the rescheduling of the training does not halt the 3 (three) year validity period for exam eligibility (see article 11).
If the participant wishes to resume their WSET Level 4 – Diploma at a later date, they must check with the certifying body if their re-enrollment requires an extension of their exam eligibility rights.
(*Except in cases of force majeure, see article 16)
- Participant’s responsibility
- All trainings except WSET Level 4 in Wine – Diploma
If, after the withdrawal period, the Client is unable to attend the chosen training session for any reason, they may cancel their training order under the following conditions:
- Cancellation no later than 60 (sixty) business days before the first day of training: no cancellation fees. If educational materials have already been sent, the Client must pay the corresponding amount for the price of these materials (see Article 4 – Registration for a training session).
- Cancellation less than 60 (sixty) business days and up to a maximum of 30 (thirty) business days before the first day of training: the Client must pay a cancellation fee of 30% (thirty percent) of the total training cost and any additional fees (educational materials, exam fees, etc.).
Any cancellation that is not communicated or communicated less than 30 (thirty) working days before the first day of training will result in the total loss of the registration fees. If the registration fees have not been paid yet, the client will be responsible for paying them. All amounts mentioned above are due by the Client. In order to be valid, the cancellation must be made in writing on the contact form on our website or by email to firstname.lastname@example.org. (* Except in cases of force majeure, see art. 16)
- WSET Level 4 Wine Training – Diploma
Once the withdrawal period has passed, in the event of any impossibility to attend the chosen training session, the Client may cancel their training order, under the following conditions:
- Cancellation more than 60 (sixty) working days before the first day of training: no cancellation fees. If the cancellation is made before Unit 1 of the program and has required the sending of educational materials (eBooks, online resource platform), then a fee of 500 (five hundred) euros will be due.
- Cancellation less than 60 (sixty) working days and up to 30 (thirty) working days before the first day of training: the first payment made upon registration is due and non-refundable*.
All the sums mentioned above are due by the Client. In order to be admissible, the cancellation must be made in writing on the contact form of our website, or by email at email@example.com.
The cancellation of the training course does not stop the duration of 3 (three) years of the right to take exams (see art.11).
If the Participant wishes to resume their WSET Level 4 – Diploma at a later date, they must verify if their re-registration requires an extension of their exam rights with the Certifier.
(* Except in cases of force majeure, see art. 16)
- Due to the organizer
WiSP reserves the right to cancel a training session if the minimum number of 8 (eight) participants is not reached for short courses, 15 (fifteen) for the WSET Level 4 wine program – Diploma, or in the event of an unforeseen circumstance beyond its control. Any cancellation by WiSP will result in a refund of the registration fees already paid by the Client if the Client does not wish to reschedule their participation.
If educational materials have been provided to the participant, the cost of these materials will remain due and will therefore be deducted from the refunded amount. WiSP cannot be held responsible for any additional expenses incurred by the Client or the Participant (travel expenses, accommodation expenses, etc.).
- Partial absence from training due to the Participant
In the event of the Participant’s partial absence during the training, the training fees will still be due in full*. If the training is funded by a financing organization, their coverage will only apply to the hours actually completed. The Client will be responsible for paying the difference between the initial amount of coverage and the actual coverage due to the Participant’s partial absence. WiSP shall not be held liable for this difference.
If, due to duly recognized force majeure, the Participant is unable to attend the training, only the services actually provided will be remunerated in proportion to the value determined by the price of the training.
(* except in cases of force majeure, see art. 16)
- Absence from an exam by the Participant
In the event of the Participant’s absence from the exam for which they are registered, the training fees remain fully payable*. If the Participant is receiving funding from a financing organization, the organization will only cover the hours that have actually been completed. At the end of the training, the Client will be responsible for paying the difference between the initial amount of funding and the actual funding provided by the financing organization due to the Participant’s absence. WiSP cannot be held responsible for this difference.
The Client will have the option to re-enroll for a new exam session by paying the corresponding registration fees.
(*except in cases of force majeure, see art. 16)
In the event of failure or absence during the previous attempt, the Participant may register for a makeup examination session.
The makeup examination sessions are listed on a specific calendar that the Client can obtain from WiSP.
- Short courses
The same postponement and cancellation conditions as for the courses (art. 6.1, art. 7.1.a, and art. 7.2) apply to a makeup session.
- WSET Level 4 Wine – Diploma Course
Once the withdrawal period has passed, in the event of any inability to attend the chosen makeup session, the Client may postpone or cancel the Participant’s participation under the following conditions:
- Postponement or cancellation no later than 45 (forty-five) working days before the examination date: no re-registration fees and the amounts paid will be refunded.
- Postponement or cancellation less than 45 (forty-five) working days before the examination date: the incurred fees are forfeited, and the Client must pay the full amount for the makeup examination upon next registration*
(*except in cases of force majeure, see art. 16)
An abandonment refers to the Participant’s systematic non-attendance of classes and exams until the end of the program.
Abandonment is distinguished from course cancellation by the absence of a written statement expressing the Participant’s intention to terminate their training.
In the case of abandonment, the Client must pay the full fees associated with the training until the end of the program, including for the days missed by the Participant.
If the Participant wishes to resume the training after the originally scheduled training has ended, their request will be considered as a new registration and the Client must pay the full fees associated with this registration.
Within the framework of the WSET Level 4 in Wines – Diploma program, the Certifier grants the Participant 3 (three) years to complete all 6 (six) units that compose the program. This period begins upon the Participant’s registration for the training course.
Beyond these 3 (three) years, the Participant can request an extension of their exam re-sit rights (see our price list, “Renewal” section). If one or more of the previously validated units have been modified by the Certifier, the Participant may be required to retake the exams for the relevant units.
Postponing or cancelling a training course does not extend the exam re-sit rights. If the Participant resumes the training course beyond the specified deadline, they will be required to pay extension fees.
A participant who has started their WSET Level 4 in wines – Diploma with another training organization may continue their journey with WiSP, provided they provide evidence of participation in the courses and exams of units 1 and units 2 of the program (mandatory to continue the training).
WiSP cannot be held responsible by the client for cancellation fees charged by the previous training organization.
Conversely, if a WiSP participant wishes to transfer their registration to another training organization, their journey will be canceled and they will have to settle the corresponding cancellation fees (see art. 7.1. b).
In both cases, an official document from the certifier must be completed by the previous training organization, the participant, and the new training organization to definitively validate the procedure.
WiSP provides training and organizes events in various locations. WiSP reserves the right to change the location of a training or event within a perimeter of twenty (20) kilometers, informing the Client and Participant in advance, without affecting the nature of the commitment between WiSP and the client.
WiSP commits to treating all its contractors fairly, without any discrimination based on age, gender, marriage, religion, disability, pregnancy, origin, personal beliefs, sexual orientation, etc. Our training and events are open to everyone, provided they meet the access requirements (age, qualifications, skills, required diplomas). The access requirements for a certification training are specified in the program of each training.
In the case of a disability requiring adaptation of a training action, the Client can contact the WiSP Disability Officer, Charlotte Guillot, at firstname.lastname@example.org to obtain personalized support.
- Inability to taste alcoholic beverages
In order to ensure vigilance regarding alcohol consumption, any Participant who may have a sensitivity or intolerance to alcohol must inform WiSP at the time of registration. Similarly, if a Participant’s religion prohibits the tasting of alcohol in any form, or if the Participant is pregnant, it is the responsibility of the Participant to inform WiSP. In addition, minors are not prohibited from attending the trainings, however, wine tasting will be strictly prohibited for them.
In all these cases, it is the Client’s responsibility to ensure that the examination procedures are suitable for the physical and mental capabilities of the Participant. Some exams are purely theoretical, while others include a practical component dedicated to tasting. In this case, the Client acknowledges that the Participant’s inability to taste will result in an impossibility to validate the tasting portions of an exam.
No exceptions or derogations will be made regarding the conduct of an exam, and the candidate must fully comply with the rules of the certifier’s exam.
- Alcohol consumption during the training
By participating in a training organized by WiSP, the Participant agrees to enter a training framework. The samples offered are not intended to be drank, but to be tasted. WiSP undertakes to provide participants with spittoons during the training. WiSP disclaims any responsibility if a participant fails to follow the tasting instructions (use of spittoons) and/or puts themselves under the influence of alcohol.
Any irresistible, unforeseeable, and uncontrollable circumstance that renders the execution of the concluded contract impossible is considered a case of force majeure. Any case of force majeure must be justified with supporting evidence.
The following are considered cases of force majeure by WiSP*:
- Refusal by the employer of previously authorized training leave due to unforeseen professional circumstances (employer’s written justification)
- Illness with a doctor’s sick leave
- Hospitalization (hospital certificate)
- Death of a direct or indirect ascendant (death certificate)
The following are not considered cases of force majeure by WiSP*:
- Personal schedule changes
- Professional schedule changes or significant workload
The definition of “Force Majeure” by the Certifiers prevails over WiSP’s definition when it comes to their specific exams. WiSP provides the Client with the regulations of these Certifiers.
The Site, its content, and e-learning content belong to and are operated by WiSP. All elements, including the graphic design, domain name, texts, comments, illustrations (photos, videos, images, VR360, infographics, …), graphics, trademarks, and any other distinctive signs are protected by current legislation on intellectual property and copyright, for which WiSP holds all rights.
Any unauthorized exploitation of the Site, LMS platforms, or their contents would constitute infringement punished by Articles L.335-2 and following of the Intellectual Property Code.
WiSP assumes no responsibility for the technical operation of its website or e-learning platforms (Learning Management System – LMS) made available to the Participant. WiSP in no way guarantees the absence of viruses or other harmful elements on the website, LMS platforms, or the servers used to access them.
If the use of the website, LMS platforms, or their content results in any damage requiring the Client or Participant to repair or replace equipment, materials, or databases, WiSP will not be liable for the expenses incurred.
In general, all information contained on the website or LMS platforms is provided “as is” and “accessible based on the availability of the website or platforms.”
WiSP disclaims all liability for any damages resulting from fraudulent third-party intrusion that leads to a modification of the information disseminated on the website or LMS platforms.
- Collection and Processing of Personal Data
In accordance with the GDPR, WISP, as the data controller, undertakes to process the personal data of its Clients in a lawful, fair, and transparent manner. The required personal data will be used solely for the purpose of executing sales contracts and fulfilling legal obligations.
WISP commits to inform Clients clearly and precisely about the purposes of processing their personal data, as well as their rights regarding data protection, such as the right to access, rectify, erase (where applicable), restrict processing, data portability, and object.
- Conservation of Personal Data
WISP will only retain customers’ personal data for as long as necessary to fulfill the purposes for which it was collected, unless legal obligations require a longer retention period.
At the end of the retention period, personal data will be securely deleted or anonymized for statistical or research purposes, while preserving the anonymity of the individuals involved.
- Security of Personal Data
WISP will implement effective security measures to protect customers’ personal data against unauthorized access, disclosure, alteration, or accidental or unlawful destruction.
However, it is important to note that despite the Seller’s efforts to secure the data, no transmission of data over the Internet or storage system is entirely secure, and WISP cannot guarantee absolute security.
- Sharing of Personal Data
WISP is committed to not selling, renting, exchanging, or sharing Customer’s personal data with third parties for direct marketing purposes without their prior consent.
Claims can be addressed to WiSP by mail to WiSP, 88 Quai de Paludate, 33800 Bordeaux, by email at email@example.com, or by filling out the form accessible here. WiSP undertakes to confirm receipt of the claim within forty-eight hours (48h) and to make every effort to find an amicable solution, with good faith always being presumed in the person who takes the trouble to explain their situations.
In the event of a dispute regarding the application of these general terms and conditions of sale, the Client shall first contact WiSP to obtain an amicable solution. Failing that, jurisdiction shall be allocated to the competent courts of Bordeaux.